Voicemail is free and always on, but it puts all the work on the caller. They have to leave a message, then wait for you to call back, and plenty of people would rather just ring the next business. Missed call text back starts the conversation for them within seconds and books the job. Voicemail is fine if most of your calls aren't new work, or if every caller already knows and trusts you.
How they compare
| Missed call text back | Voicemail | |
|---|---|---|
| What the caller experiences | A WhatsApp from your business within seconds | A greeting and a beep |
| Who does the work | Conversiq starts the conversation | The caller has to leave a message |
| Speed of reply | Seconds | Whenever you listen and call back |
| Can it quote? | Yes, from your price list | No |
| Can it book? | Yes, into your calendar | No |
| After hours | Answers and books | Records, then waits for you |
| Cost | Monthly plan | Usually free |
| What the caller needs | Patience |
General comparison of categories, not of named products. Features and pricing vary by provider.
Do customers leave voicemails?
Some do. Many don't. Someone with an urgent problem wants to talk to a business now, not leave a message and hope. If they hang up without leaving one, you may not even know you missed a job, unless you go through your call log.
And even when they do leave a message, you're calling back later, often after they've found someone else.
When voicemail is still fine
- Most of your calls aren't new work. Suppliers, existing clients and admin can usually wait.
- You reliably call back within minutes, so voicemail does the job.
- Your callers are loyal, long-standing customers who will wait for you.
When text back is the better choice
- New customers find you on Google and call several businesses.
- You're on the tools all day and can't call back quickly.
- You get calls after hours that you can't take.
Questions
Do I lose my voicemail with Conversiq?
Missed calls divert to Conversiq instead of voicemail, so callers get a WhatsApp rather than a beep. See how setup works.
What does a missed call cost me?
Run your own numbers in the missed call calculator.
Can I try it before I switch?
Yes. Call the demo line on 022 032 8283 and let it ring out to see what your callers would get. Your first month is free once you sign up.
