Why dental clinics miss new patient calls
A clinic's front desk is busy all day, and new patients tend to look for a dentist when it suits them, not when reception is free.
Reception is with patients
Checking people in, taking payments and answering the patient in front of them comes first. The phone waits.
Toothache starts at night
People in pain search for a dentist in the evening and call whoever is open first thing, or whoever replies.
New patients shop around
Someone new to the area calls a few clinics. The one that offers a time first often gets the booking.
Lunch and closing time
Calls during lunch or after close go to voicemail, and many people won't leave a message.
What a missed call costs a dental clinic
A new patient isn't one appointment. Check-ups, hygiene visits and treatment can follow for years, so the value of each missed new-patient call is higher than the first visit.
The starting numbers are an example, not survey data. Use your own first-visit value, or a yearly patient value if you know it.
See the method in what a missed call really costs your business.
What your patient sees
A friendly message from your clinic that finds out whether they're new or existing, what's wrong and how urgent it is, then offers your next suitable appointment.
Clinical questions aren't answered in the chat. They're passed to your team.
How it fits the way your clinic works
New and existing patients
It asks first, so new patients get your new-patient exam and existing patients are handled your way.
Appointment types and lengths
Emergency, exam, hygiene: it only offers slots that suit the appointment type.
Triage you control
You set the questions and the answers that mean it should pass the patient straight to your team.
Fees from your list
It quotes standard fees, like a new-patient exam, and says that treatment costs are confirmed by the dentist.
Your practice software
No direct integration yet. Every booking arrives on your phone with the patient's details.
Patient privacy
Data is never sold, shared or used to train shared AI models, and Conversiq is designed to comply with the Privacy Act 2020.
Questions dental clinics ask
Will it give dental or medical advice?
No. It asks the triage questions you set and books appointments. Clinical questions are passed to your team.
Can it tell an emergency from a routine booking?
It asks the questions you choose, like whether there's swelling. Answers you've marked as urgent are flagged to your team straight away.
Does it handle existing patients too?
Yes. It asks whether they're new or existing and follows the rules you set for each.
What about health information privacy?
It asks only the questions your clinic sets and doesn't collect clinical history. Anything clinical goes straight to your team. Your clinic stays responsible under the Health Information Privacy Code 2020, and we'll go through how Conversiq fits your privacy process on the demo.
Can it fill cancellations?
Yes. Patients can cancel or move a booking in the chat. With the cancellation waitlist turned on, a freed slot is offered to the next patient waiting.
