Frequently asked questions
Answers to common questions about Conversiq: setup and your number, what customers see, bookings, pricing, privacy and NZ compliance. Can't find yours? Email hello@conversiq.io or call 022 160 8481.
Setup and your number
Do I need a new phone number?
No. You keep your number. Calls you don't answer divert to Conversiq after they ring out, and we set that up with you during onboarding.
How long does setup take?
It starts with a 20-minute demo, then guided setup. Most businesses are live within a few business days.
What do I need to get started?
A phone number you can divert unanswered calls from, a WhatsApp Business profile (we verify it with you), your services and prices, your hours and service area, and your calendar.
Can customers message us without calling first?
Yes. You get a one-tap link for your website and a QR code for business cards, signage, quotes and invoices. Either one opens a WhatsApp chat with your business, and Conversiq picks it up from there.
What customers see
What does the caller receive?
A WhatsApp message from your verified WhatsApp Business profile, under your business name, within seconds of the missed call.
What if the caller doesn't have WhatsApp?
For now, the caller needs WhatsApp installed to get the follow-up. SMS as a fallback is on our roadmap.
Do customers know they're chatting with an AI?
Yes, if they ask. It never claims to be a person: asked directly, it says it is your business's AI assistant. Anyone who asks for a real person is handed to you.
Can a customer ask for a real person?
Yes. If they ask for a person, or the job is sensitive, or the conversation gets heated, Conversiq stops and pages you straight away with the conversation so far.
Bookings and calendars
Which calendars does it work with?
Conversiq keeps your bookings in its own calendar, so it can offer and hold real times. Direct sync with Google and Microsoft calendars is in development.
Can it quote prices?
Yes, from your own price list. If a job isn't covered, it tells the customer you'll confirm the price, and passes the details to you.
How does it handle urgent jobs?
It asks how urgent the job is. Anything urgent or sensitive is flagged to you straight away, so you decide what happens next.
Does it work with my job management software?
Not yet. Integrations with ServiceM8, Tradify, Fergus and AroFlo are on our roadmap. Until then, every booking lands on your phone with the customer's details, ready to enter.
Plans and pricing
How much does it cost?
There are three plans, Starter, Growth and Pro, priced by customer conversations rather than minutes or messages. We quote on the demo once we know your call volume. See what each plan includes.
Is there a free trial?
Your first month is free.
Is there a setup fee?
A one-off setup fee may apply. If it does, we quote it before you start.
Privacy and compliance
Will it message people who never contacted me?
Never. It only replies to people who contacted you first. No cold lists, bought numbers or bulk sends.
How do customers opt out?
Replying STOP ends messages on SMS and WhatsApp. Only the customer can opt back in.
Is my data used to train AI?
No. Your data is never sold, shared, or used to train shared AI models. See our privacy policy.
Which NZ laws does Conversiq follow?
It's designed to comply with the Unsolicited Electronic Messages Act 2007 and the Privacy Act 2020. Our guide to texting customers in NZ explains both in plain English.
