Why builders lose jobs to missed calls
A builder might only need a handful of new projects a year, so every enquiry counts. But most of those enquiries arrive while you're running a site.
Loud sites, full hands
Saws, nail guns and a roof to finish. The phone goes unheard or unanswered until smoko.
Homeowners call around
People planning a renovation usually contact several builders. The ones who reply first get the site visits.
Enquiries need detail
Before you can say yes or no, you need the scope, location, timing and rough budget. That takes a conversation.
Evenings are admin time
Ringing back missed enquiries at night means phone tag with people who are just sitting down to dinner.
What a missed call costs a builder
For builders the maths is different: fewer enquiries, and fewer of them go ahead, but each project is worth far more. Even one lost renovation a year adds up.
The starting numbers are an example, not survey data: four missed enquiries a month, one in ten going ahead, at $25,000 a project. Change them to match your business.
See the method in what a missed call really costs your business.
What your customer sees
A reply from your business that asks the questions you'd ask before a site visit: what they want done, where, when, and roughly what they're expecting to spend. Then it books the visit.
You get a tidy summary of the project before you arrive, so you can decide whether it's a fit.
How it fits the way you work
Site visits, not instant quotes
Building work needs a look first. Conversiq books the visit and leaves the pricing to you.
Qualifying questions you choose
Project type, location, timing, budget range, consents. Ask what you need to decide if it's worth the drive.
Your service area
It checks the location against the areas you work in before offering a visit.
Not taking work right now?
Tell it your lead time, and it lets people know when you could realistically start.
A summary before you go
Every booked visit comes with the details collected in the chat.
Your own number
Keep the number on your signage. Only missed calls divert, and a QR code on your site boards opens a chat.
Questions builders ask
Will it give prices for building work?
Not unless you want it to. You can have it book a site visit and leave pricing to you. If you have fixed-price items, it can quote those.
Can it filter out jobs that are too small?
Yes. Tell it the kind of work you take on, and it lets people know politely when a job isn't a fit.
Can I put the QR code on my site signage?
Yes. People walking past a site can scan it and start a chat with your business, and Conversiq handles it like any other enquiry.
What about subbies and suppliers calling?
Add their numbers to your private list, from the dashboard or by asking your WhatsApp assistant, and they never get the automatic missed-call message.
What if the caller doesn't have WhatsApp?
For now, the caller needs WhatsApp installed. SMS as a fallback is on our roadmap.
